Resident Services

Resident Services
Resident Services after being upgraded Inside Resident Services after being upgraded
Music (New Horizons)
Before upgrade After upgrade
Function		Island settings
Services		Nook Stop Recycle box Bulletin Board Construction Consultation Civic Consultation
Staff		Tom Nook Timmy and Tommy (before Nook's Cranny open) Isabelle (after upgrading to building)
Opening Hours		All day
Main appearances
DnM DnM+ AC DnMe+ iQue WW CF NL NH
Other appearances
Film HHD aF PC
Names in other languages  案内所  服务处  服務處  안내소  Bureau des résidents  Bureau des résidents  Oficina de gestión vecinal  Oficina de gestión vecinal  Centro servizi  Бюро услуг  Servicecenter  Servicebalie

Resident Services is a location in Animal Crossing: New Horizons, serving as the hub where the island's civic duties are conducted. The Bulletin Board and the town's Plaza are located outside. It replaces the town hall from prior games.

Initially the Resident Services consists of a small tent where Tom Nook resides with Timmy and Tommy. Tom Nook provides home upgrades and hosts seminars on item customization. Timmy can buy and sell items with the player. Tommy gives the player tips for living on the island. The tent consists of a Recycle Bin for unwanted items, a DIY Workbench for crafting and customizing items and the Nook Stop. A large bonfire is situated in front of the tent in a dirt plaza. Tom Nook provides the daily island broadcast when loading the town.

After the island has five residents, the Resident Services tent will upgrade into a fully constructed building resembling the town hall of previous games. The Bulletin Board will visually upgrade to a fancier design and a Flag will be hoisted outside. Isabelle will arrive on the island and begin working here, having been hired due to her extensive operational experience. Isabelle takes over hosting the island broadcast from Tom Nook and also provides civic services. A large paved plaza is installed outside of the building where events are hosted and traveling characters will periodically appear. At this point Timmy and Tommy will no longer work here, as they will open a shop in town.

During certain days in which Isabelle remains outside for events, Resident Services are open but the Civic Consultation Counter remains closed for the day, with only Construction Consultation as the only service available on the day the event takes place. Resident Services is closed during the Countdown, as the entrance is blocked by the countdown timer. Additionally, Civic Consultation Counter will be unavailable during Fireworks Show since Isabelle will be outside it.

Features

Construction Consultation Counter

• What should I do? — tells the player what to do before K.K. Slider arrives.
• Let's talk homes. — This option appears if the player has the Happy Home Paradise DLC and appears after building the 30th vacation home to ensure the player's option box isn't too big.
  • About my home... — lets players edit the parts of their homes that they can't edit alone. This option replaces "Let's talk homes." if the Happy Home Paradise DLC isn't installed or if the player has not built their 30th vacation home.
    • I want to expand. — provides the player options for physically expanding their house.
    • I want to customize. — offers a variety of design features that can be purchased to customize the appearance of the player's house.
    • I want to relocate. — allows the player to move their home to another location on the island.
  • A resident's home. — allows the player to decorate a villager's house. The option is available if the player has the Happy Home Paradise DLC and is unlocked after the player finishes building the 30th vacation home. The player needs to pay  9,000 Bells to decorate the villager's house.
• Let's talk infrastructure. — provides the player options to modify the infrastructure of the island.
  • Sell some land. — allows the player to reserve some land for future villagers to move in.
  • About bridges/inclines. — provides the player options to build or demolish bridges or inclines/ramps.
    • Let's build a bridge. — allows the player to build one of eight bridges (ten if the Pro Construction License is purchased).
    • Let's make an incline. — allows the player to build one of eight inclines/ramps (ten if the Pro Construction License is purchased).
    • Demolish something.
  • I want layout changes. — allows the player to relocate other residents' homes, the shop, the museum, or the campsite, except for the airport for a fee of  10,000 Bells.

Civic Consultation Counter

• Let's talk island evals. — the player can learn about the current image of the island.
• Review island features. — This option appears the day after K.K. Slider arrives to ensure the player's option box isn't too big.
  • Change the island tune. — the island's tune can be edited from here.
  • Change the island flag. — the design of the island's flag can be customized.
  • Discuss ordinances. - the player can choose which ordinance fits the island. The option is available the day after K.K. Slider arrives. The player needs to pay  20,000 Bells to enact/cancel ordinances.
• Discuss a resident. — the player can report villagers here to reset their clothing, catchphrase, or house interior (the latter option requires the Happy Home Paradise DLC and is unlocked after the player completes the 30th vacation home. Isabelle will not tell the player this feature is unlocked directly and will only tell the player in Island Life 101.)

Workbench

• Let's craft! — allows the player to craft items from scratch using materials.
• Customize something. — provides options to customize the visual appearance of furniture and tools.

Recycle box

The recycle box functions similarly to its appearance in previous games. Items will periodically be deposited in the bin for the player to take, usually after construction has been completed on the island. Unlike previous games, items cannot be disposed of in the bin. A waste bin furniture item must be used to throw away items.

Nook Stop

The Nook Stop is a multi-functional machine that allows players to redeem Nook Miles for rewards, access the Nook Shopping catalog, and features an integrated Automatic Bell Dispenser. Once per day, the player is awarded with bonus daily miles for accessing the Nook Stop.

Item list

The following items can be purchased from Timmy before Nook's Cranny is built.

Furniture in Animal Crossing: New Horizons

#	Item	Image	Buy price	Sell price	Available from	HHA theme(s)	Interact	Customizable	Size
101	Barbecue		2,500 Bells	625 Bells	Timmy  Nook's Cranny	Outdoors / Resort	-	No
122	Beach towel		380 Bells	95 Bells	Timmy  Nook's Cranny	Ocean / Resort	Bed	Yes
221	Campfire cookware		900 Bells	225 Bells	Timmy  Nook's Cranny	Outdoors	-	No
445	Director's chair		1,600 Bells	400 Bells	Timmy  Nook's Cranny	Outdoors / Resort	Seating	Yes
748	Hammock		1,300 Bells	325 Bells	Timmy  Nook's Cranny	Outdoors / Resort	Bed	Yes
823	Inflatable sofa		1,100 Bells	275 Bells	Timmy  Nook's Cranny	Outdoors	Bed	No
912	Lawn chair		760 Bells	190 Bells	Timmy  Nook's Cranny	Ocean / Resort	Seating	No
1,141	Oil barrel		650 Bells	162 Bells	Timmy  Nook's Cranny	Workshop	-	No
1,177	Outdoor generator		4,900 Bells	1,225 Bells	Timmy  Nook's Cranny	Outdoors	-	No
1,556	Sleeping bag		1,400 Bells	350 Bells	Timmy  Nook's Cranny	Outdoors	Bed	No
1,572	Smoker		5,500 Bells	1,375 Bells	Timmy  Nook's Cranny	Outdoors	-	No
119	Beach ball		430 Bells	107 Bells	Timmy  Nook's Cranny	Ocean / Resort	-	No
219	Camp stove		1,300 Bells	325 Bells	Timmy  Nook's Cranny	Outdoors	-	No
225	Candle		600 Bells	150 Bells	Timmy  Nook's Cranny	Horror / Retro	Lighting	No
234	Cardboard box		120 Bells	30 Bells	Timmy  Nook's Cranny	Workshop / Supermarket	-	No
352	Cooler box		1,700 Bells	425 Bells	Timmy  Nook's Cranny	Outdoors / Ocean	Wardrobe	No
752	Handy water cooler		1,400 Bells	350 Bells	Timmy  Nook's Cranny	Fitness / Sports	-	No
923	Life ring		360 Bells	90 Bells	Timmy  Nook's Cranny	Ocean / Resort	Seating	No
1,245	Picnic basket		1,300 Bells	325 Bells	Timmy  Nook's Cranny	Outdoors / Resort	-	No
1,274	Plastic canister		680 Bells	170 Bells	Timmy  Nook's Cranny	Workshop / Garden	-	No
1,757	Tin bucket		1,000 Bells	250 Bells	Timmy  Nook's Cranny	Workshop / School	-	No
1,762	Tissue box		180 Bells	45 Bells	Timmy  Nook's Cranny	Living room / Office	-	No
1,774	Toolbox		1,800 Bells	450 Bells	Timmy  Nook's Cranny	Workshop	-	No

Includes data sourced from the Data Spreadsheet for Animal Crossing New Horizons, compiled and edited by 6480, noizhub, Ricky, chaiinchomp, saberslime, robotic_scarab, mollumisc, sunmarsh, kyrokey, obstinateRixatrix, jackiwi, Zalex, SuperHamster, kait, hyuum, Azarro, Czarcasm, cinnamon_swirlix, astronomyfortwo, Welcius, glowtopia, BriKun, Alyrei, dodocodes.com, StevieCoops, sneeze, Shiny190, TwistedPeach, LavaToaster, capstone, vmario, rocklamp, Alexis, Aeon, and PanchamBro.

Staff

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  Tom Nook
  CEO of Nook Inc.

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  Timmy and Tommy
  Assistants (prior to opening of Nook's Cranny)

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  Isabelle
  Assistant (upgraded building)

Gallery

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  Resident Services before being upgraded

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  Opening ceremony of the Resident Services building

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  Map icon (tent)

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  Small map icon (tent)

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  Map icon (building)

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  Small map icon (building)

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  Isabelle receives a villager complaint from the player

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Trivia

• The flowers displayed in a pot on Isabelle's side of the counter of Resident Services are seasonal: Orange Tulips are seen in spring, Red Roses during the summer, Pink Cosmos in fall, and Blue Pansies in winter.
• The mat on the Construction Consultation Counter features an image of the house customization screen, and the mat on the Civic Consultation Counter features an image of the map screen.

Names in other languages

	案内所 An'naisho	Information Office
	안내소 Annaeso	Information Bureau
	服务处 Fúwù chù	Service Office
	服務處 Unknown	Service Office
	Бюро услуг Byuro uslug	Service Bureau
	Servicebalie	Service Counter
	Servicecenter	Service Center
	Oficina de gestión vecinal	Neighborhood Management Office
	Bureau des residents	Residents' Office
	Centro servizi	Service Center