Resident Services

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Resident Services
NH Resident Services Building.jpg
Resident Services after being upgraded
NH Resident Services Interior.png
Inside Resident Services after being upgraded
Function Island settings
Services Nook Stop
Recycle box
Bulletin Board
Construction Consultation
Civic Consultation
Staff Tom Nook
Timmy and Tommy (before Nook's Cranny open)
Isabelle (after upgrading to building)
Opening Hours All day
Main appearances
Other appearances

Resident Services is a location in Animal Crossing: New Horizons, serving as the hub where the island's civic duties are conducted. The Bulletin Board and the town's Plaza are located outside. It replaces the Town Hall from prior games.

In New Horizons[edit]

Initially the Resident Services consists of a small tent where Tom Nook resides with Timmy and Tommy. Tom Nook provides home upgrades and hosts seminars on item customization. Timmy can buy and sell items with the player. Tommy gives the player tips for living on the island. The tent consists of a Recycle Bin for unwanted items, a DIY Workbench for crafting and customizing items and the Nook Stop. A large bonfire is situated in front of the tent in a dirt plaza. Tom Nook provides the daily island broadcast when loading the town.

After the island has five residents, the Resident Services tent will upgrade into a fully constructed building resembling the Town Hall of previous games. The Bulletin Board will visually upgrade to a fancier design and a Flag will be hoisted outside. Isabelle will arrive on the island and begin working here, having been hired due to her extensive operational experience. Isabelle will take over hosting the island broadcast from Tom Nook and also provide civic services. A large paved plaza is installed outside of the building where events are hosted and traveling characters will periodically appear. At this point Timmy and Tommy will no longer work here, as they will open a shop in town. During certain days in which Isabelle remains outside for events, Resident Services are open but the Civic Consultation Counter remains closed for the day, with only Construction Consultation as the only service available on the day the event takes place. Resident Services is closed during the Countdown, as the entrance is blocked by the countdown timer.

Construction Consultation Counter[edit]

  • I want to expand. — provides the player options for physically expanding their house.
  • I want to customize. — offers a variety of design features that can be purchased in order to customize the appearance of the player's house.
  • I want to relocate. — allows the player to move their home to another location on the island.
  • Let's talk about infrastructure — provides the player options to purchase or demolish bridges or inclines/ramps as well as relocate other residents' homes, the shop, the museum, or the campsite.

Civic Consultation Counter[edit]

  • Let's talk island evals. — the player can learn about the current image of the town.
  • Change the island tune. — the island's tune can be edited from here.
  • Change the island flag. — the design of the island's flag can be customized.
  • Discuss a resident. — the player can report villagers here in order to reset their clothing or catchphrase.


  • Let's craft! — allows the player to craft items from scratch using materials.
  • Customize something. — provides options to customize the visual appearance of furniture and tools.

Recycling Bin[edit]

Main article: Recycling Bin

The Recycling Bin functions similarly to its appearance in previous games. Items will periodically be deposited in the bin for the player to take, usually after construction has been completed on the island. Unlike previous games, items cannot be disposed of in the bin. A waste bin furniture item must be used to throw away items.

Nook Stop[edit]

Main article: Nook Stop

The Nook Stop is a multi-functional machine that allows players to redeem Nook Miles for rewards, access the Nook Shopping catalog, and features an integrated Automatic Bell Dispenser. Once per day, the player is awarded with bonus daily miles for accessing the Nook Stop.



Names in other languages[edit]

Japanese 案内所
Information Office

Korean 안내소
Information Bureau

Simplified Chinese
Traditional Chinese
服务处 / 服務處
Fúwù chù
Service Office

Russian Бюро услуг
Byuro uslug
Service Bureau

Dutch Servicebalie Service Counter

German Servicecenter Service Center

European Spanish Oficina de gestión vecinal Neighborhood Management Office

European French Bureau des residents Residents' Office

Italian Centro servizi Service Center